Terms & Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you", "User", "Client", or "Candidate"), and Tendercare GB Ltd ("we", "our", or "us"), concerning your access to and use of our website, recruitment portal, and care placement services.

By accessing our portal or engaging our care and staffing services, you confirm that you have read, understood, and agreed to be bound by all of these Terms and our associated Privacy Policy. If you do not agree with all of these terms, you are expressly prohibited from using our services.

Tendercare GB Ltd is a limited company registered in England and Wales. We operate in strict adherence to UK healthcare standards, Employment Agencies Act 1973 regulations, and relevant health and social care guidelines.

• Registered Office: 17 Harleston Close, Leicester, Leicestershire, LE5 2JF, United Kingdom
• Email: info@tendercaregb.com
• Telephone: 07878559935

To apply for vacancies or request staffing services through our portal, you must:

• Be at least 18 years of age.
• Provide true, accurate, current, and complete registration information.
• Maintain the confidentiality of your account password and notify us immediately of any unauthorized access.
• Ensure you have the legal capacity to enter into binding contractual commitments under UK law.

All candidates registering for temporary or permanent placement through Tendercare GB Ltd warrant and agree that:

• Right to Work: You possess valid and verifiable statutory legal entitlement to work in the United Kingdom.
• Disclosure & Barring (DBS): You consent to an Enhanced DBS check (including Child and Adult Barred list checks where applicable) and must disclose any cautions, convictions, or safeguarding investigations.
• Qualifications & Training: All certifications, diplomas, professional registrations (such as NMC, HCPC), and training records provided are authentic, accurate, and kept up-to-date.
• Professional Conduct: You will uphold the highest standards of care, punctuality, and professional ethics when placed on assignment with our service users and healthcare partners.

For NHS trusts, private hospitals, nursing homes, and private clients booking staff or home support:

• Booking Requests: Placement bookings must clearly state the required role, shift patterns, location, and specific care requirements.
• Direct Engagement / Introduction Fees: If a client directly engages or employs any candidate introduced by Tendercare GB Ltd within 12 months of the introduction or last shift, an introduction fee shall become payable in accordance with our Fee Schedule.
• Health & Safety: Clients must maintain a safe working environment and comply with all applicable UK health, safety, and welfare legislation for placed workers.

Invoices for staffing services are issued according to agreed terms and must be settled within the statutory period stipulated on the invoice.

Healthcare professionals and carers placed by Tendercare GB Ltd are remunerated promptly in full compliance with UK National Minimum Wage, Working Time Regulations, and statutory payroll deductions (PAYE, National Insurance, and pension auto-enrollment where applicable).

All content on this portal—including text, graphics, logos, images, software code, and service marks—is the property of Tendercare GB Ltd or its licensors and is protected by UK and international copyright and trademark laws.

You agree not to copy, reverse-engineer, systematically scrape, distribute, or modify any materials from our platform without our prior written authorization.

To the maximum extent permitted by applicable law, Tendercare GB Ltd shall not be liable for any indirect, incidental, special, or consequential damages resulting from portal downtime, loss of data, or recruitment delays.

Nothing in these Terms limits or excludes liability for death or personal injury resulting from negligence, fraudulent misrepresentation, or any other liability that cannot be legally excluded under the laws of England and Wales.

We reserve the right to suspend, terminate, or restrict access to our portal or cease placement representation at our sole discretion, without notice, for conduct that violates these Terms, compromises clinical safety, or fails statutory vetting requirements.

Users may close their portal account at any time by contacting our support team, subject to any ongoing contractual placement obligations.

These Terms, their subject matter, and their formation are governed by and construed in accordance with the laws of England and Wales.

You and Tendercare GB Ltd both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter.